KM
Kayla M
1 reviews | Active since Mar 2017
22 Jul 2022, 15:58
PATHETIC SERVICE
I booked a phone in for repairs in May. They today to say the phone is ready for collection. I just collected the phone and it hasn’t been repaired. It took them THREE months to tell me to collect a phone that was not repaired.
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Replies (2)
Vodacom's replyOfficial
23 Jul 2022, 11:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Jul 2022, 11:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
KM
Kayla M's updateReviewer Update
25 Jul 2022, 13:35I do not want a consultant to contact me. I've complained about this store so many times and nothing ever gets done about it. It's like Vodacom's MO for complaints is to just ignore it until the customer goes away. Every single time I complain, all I get told is that the complaint has been escalated to the relevant department who then never contacts me. When I do a follow up, I just get told that I need to wait for that specific department to contact me. Your service across the board, from stores to HO is absolutely PATHETIC. I STILL have not received feedback from a complaint I logged MONTHS ago. When I follow up, all I get told is that it has been escalated. The consultant in store was sitting at the desk, as I approached him, he stood up and walked away. He didn't even greet. Like honestly, it's disgusting! His name is Tyler, and he works at the Tygervalley branch. Don't get me started on the manager that NEVER comes out to deal with a customer. I honestly have nothing positive to say about this store. And I would definitely advise everyone, to NEVER go it.
KM
Kayla M's update25 Jul 2022, 13:35
Reviewer Update
I do not want a consultant to contact me. I've complained about this store so many times and nothing ever gets done about it. It's like Vodacom's MO for complaints is to just ignore it until the customer goes away. Every single time I complain, all I get told is that the complaint has been escalated to the relevant department who then never contacts me. When I do a follow up, I just get told that I need to wait for that specific department to contact me. Your service across the board, from stores to HO is absolutely PATHETIC. I STILL have not received feedback from a complaint I logged MONTHS ago. When I follow up, all I get told is that it has been escalated. The consultant in store was sitting at the desk, as I approached him, he stood up and walked away. He didn't even greet. Like honestly, it's disgusting! His name is Tyler, and he works at the Tygervalley branch. Don't get me started on the manager that NEVER comes out to deal with a customer. I honestly have nothing positive to say about this store. And I would definitely advise everyone, to NEVER go it.