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zeenat E
1 reviews | Active since Jan 2018
21 Sept 2020, 09:10
Pathetic service!!!
Pathetic service from vodacom I have been trying to cancel my Sim card contract with vodacom for the past 5 months yet it still its canceled!!!
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Replies (2)
Vodacom's replyOfficial
21 Sept 2020, 10:40Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Sept 2020, 10:40
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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zeenat E's updateReviewer Update
22 Sept 2020, 17:02I recieved a call from Dian David's whom was extremely abrupt he was speaking over me and raising his voice. I advised him that I filled in the cancellation letter and sent it through before the 14 days however according to vodacom its not valid due to them not acknowledging it within the 14 days. I was then told by this consultant that I'm trying to get out of a contract as if I'm running away from it if that was the case I would of not been trying to cancel the contract. I do not appreciate how the consultant spoke to me or handled the complaint when I asked to speak to someone higher he then tells me that this complaint will not go higher than him. Vodacom and its consultants are trying to pin this on me for their mess up saying the cancelation letter that I filled it was an error yet Noone had the decency to respond to my email or contact me. Is this vodacom definition of treating customers fairly! This is definitely not the way with such rude and abrupt consultants.
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zeenat E's update22 Sept 2020, 17:02
Reviewer Update
I recieved a call from Dian David's whom was extremely abrupt he was speaking over me and raising his voice. I advised him that I filled in the cancellation letter and sent it through before the 14 days however according to vodacom its not valid due to them not acknowledging it within the 14 days. I was then told by this consultant that I'm trying to get out of a contract as if I'm running away from it if that was the case I would of not been trying to cancel the contract. I do not appreciate how the consultant spoke to me or handled the complaint when I asked to speak to someone higher he then tells me that this complaint will not go higher than him. Vodacom and its consultants are trying to pin this on me for their mess up saying the cancelation letter that I filled it was an error yet Noone had the decency to respond to my email or contact me. Is this vodacom definition of treating customers fairly! This is definitely not the way with such rude and abrupt consultants.