Pathetic Service

I have been with Vodacom for a while and this year has been the worst service I have received. Consultants have been disloyal, misleading and clueless.

Early this year I was due for an upgrade and I was offered a deal online and I was satisfied and accepted the deal with the online consultant, few weeks later I received a quotation with different details to what I have agreed to. I then call Vodacom and they gave me a go around about there's no ways the could have offered me such deal as they don't have it and the company that offered me the deal was their 3rd party as if I care because they have agreements with the third party. I had to fight to get the online recording to prove the deal was offered to me but they final decided to come and fetch the phone and cancel the deal without the recordings being availed to me. After the ordeal experience I decided to cancel my contract with them but they misled me again by telling me that I will lose my number once transferred to prepaid, so I ended switching to a R48 deal just to keep my number. On the start of the following month I found out the R48 deal was never processed and I was overcharged, I have opened so many service requests (***, ***, ***) trying to resolve the same issue to no avail. The worst part Vodacom has activated Bar for my calls meaning I can't make calls from my phone.

I requested requested the online recording again and they advised me to go to any store to listen to them but that was not the case as I had to go Vodaworld to request for the recording. The recording proved I was right all along but still I'm suffering because I can make calls suffering the consequences of their *********** consultant.

Vodacom is one of the major telecoms powerhouse’s but their department are pretending to be working in silos, the accounts department have no idea of what's disputes are logged at retention and same applies as upgrades and customer care.

I have enough of Vodacom and I wish I had an easier way out of my contract and port my number to another network.