Pathetic service

On a Friday afternoon I went to Vodacom Mall of the South yo upgrade my contract and was told of my arrears amount that was paid but not updating as a result couldn’t upgrade. I was then told to come on Saturday do that if problem still persist they can call accounts. I did as told and the update still not showing on the store side the accounts was called. They were not interested in helping as they alluded to the system not updating,I then asked for the manager in charge who is Magret. She did not help as well as she gave all sorts of excuses. I was told to do my upgrade on Monday as it seemed that I was wasting their time as they were about to knock off. I am do aggrieved and if it was possible to leave Vodacom I would. Their staff is so *********** and cannot even spell the word service. I am however happy with Kayla who helped me at the store. She knows what she is doing and willing to go an extra mile.