Pathetic service

I submitted an upgrade request online about 2 weeks back. On the 28th Nov when i got an sms with the tracking number (K***), i was told i need to provide my contact details. I called Ram and vodacom and they refered me to Vodacom. I called vodacom and updated my details, which i provided on the online application by the way. On the 2nd Dec i called Vodacom for follow up and they told me the parcel is already with Ram in PE. When i called Ram i was told the package is in Midrand and Vodacom needs to uathorise the release. Today on the 4th Dec, i called Vodacom 5 times being transfered from online upgrades to phone ugrades, and some calls being cut. Also called RAM but they don't have the parcel. After all those calls, i'm still left in the dark, don't even know who to call or talk to.