Pathetic Service

As from the 22 November 2023 I have app**** for Fibre to the home with vodacom.....I have been given the run around with delivery of the router after receiving it on the 12 December another snag hit....I cannot get activated but service provider was at my premises to install their box n was told only to plug in router from vodacom n ask to activate...I have been calling everyday and when I speak to call center each one has a different story a different thing they require no one calls back to give u an update all they do is say don't call bk I will contact u back. It's now the 17th, n I'm still not connected. How pathetic service is this... being a loyal customer over 15yrs