Pathetic service
I've been receiving calls and SMS's from Vodacom telling me that my account is in arrears and has been handed over to debt collectors. I've already closed the account and settled it! And this morning the consultant I spoke to from Finance department was just as confused as I was. I need this to be resolved ASAP>
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
21 May 2021, 11:05Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 May 2021, 11:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
21 May 2021, 11:16Please listen to all my calls between myself and Vodacom between January 2021 and March 2021. Also please review my payment transaction and what I've paid against what I was previously told I owe. I don't owe anything because I was guaranteed that the account has been closed.
's update21 May 2021, 11:16
Reviewer Update
Please listen to all my calls between myself and Vodacom between January 2021 and March 2021. Also please review my payment transaction and what I've paid against what I was previously told I owe. I don't owe anything because I was guaranteed that the account has been closed.
's updateReviewer Update
24 May 2021, 13:50Can you please send me all your recordings between myself and your agents. Please also send me my payment history indicating the last two payments.
's update24 May 2021, 13:50
Reviewer Update
Can you please send me all your recordings between myself and your agents. Please also send me my payment history indicating the last two payments.
's updateReviewer Update
24 May 2021, 13:52This is bull****. Vodacom is ******** people. I am writing to the relevant tribunal and will copy your CEO in all my written communication from now on.
's update24 May 2021, 13:52
Reviewer Update
This is bull****. Vodacom is ******** people. I am writing to the relevant tribunal and will copy your CEO in all my written communication from now on.