Pathetic service

Worst experience I ever had trying to get a new contract. I have an existing contract with Vodacom, I need to get a new data contract, so I go to the website and go through the application process. Immediately after submitting I receive an email stating that I do not qualify, no criteria on what that was based on, just that I don't qualify. Trying to phone the customer care line I hold on for 10 minutes just to have the support person drop the call. No obvious way to email support from the sub standard Vodacom website either. This makes me want to not do business with Vodacom.. Pathetic service!