ES
Elize S
1 reviews | Active since Oct 2012
15 Jun 2020, 10:08
Pathetic Serivice!
Pathetic service from Vodacom again! Our Fiber was installed on Thursday 11 June 2020. The guys doing the the installation said it would take an hour to two before they activate it. After many phone calls later it is still not done. We talk to Chantalle - she promise she would phone back - she never did. Also Noksi, Analiza, Sisiwe, Nhati and a few more... and this morning Inga who really want to try and help us. He let Fazel (Manager in C/T) call us. Still Nothing. The one hour to two hours became later 24 Hours, then 48 hours and then 72 Hours. And then ... they don't work over weekend.
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Vodacom's replyOfficial
15 Jun 2020, 12:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Jun 2020, 12:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
ES
Elize S's updateReviewer Update
15 Jun 2020, 14:48Your message was sent 12H07 its now 14H46.... and the same! Empty promise!!!!! Nobody contacted us and no whatsapp received!!
ES
Elize S's update15 Jun 2020, 14:48
Reviewer Update
Your message was sent 12H07 its now 14H46.... and the same! Empty promise!!!!! Nobody contacted us and no whatsapp received!!