Pathetic sercive provider
<p>Dis upgrade last month my caller id still not active also phoned in on the 29 of may for migration on one off my numbers it was not process phoned back on the 1ste of june telling that it was not done said manager in meeting he will phone me back still no response since that day. I have 7 contract with vodacom and as soon as i can move them i will they are the worst provider ever</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
On the 30 June i called vodacom to make sure that the migration is correct and migrate my oen number also to bigger contract eas holding over 20 min before they said everything is done and that i will experience changes in my line for the day and they will sent sms confirming i did reciece my sms. On the first my contract was still the same so i called custemer care on the 2 July it was i guy that i spoke to over the phone i explained to him that i didn't recieced my minutes and my other phone caller id is off. My phone is on my mothers name i told him he must phone here to confirm the account like they usely do so he told me they are to busy the can't phone here i must go to here ant phone back. I explained to him that she is staying in the free state and i in guateng and that when i phoned in the said i was caller 1 in line. I ask to speak to a manneger so he told me they are all out or busy they can't help me. I ask for his name so i could right a complaint so the guy puts the phone down on my ear. I phoned again still was nimber 1 in line and he answered again and put phone down again. Second time my contracts was not done right in 2 months time. Vodacom is wasting people's time and money the service i get from them is pathetic and got 8 contracts with them. I want this sorted today or my contracts cancelled then i rather go to other service provider!!
On the 30 June i called vodacom to make sure that the migration is correct and migrate my oen number also to bigger contract eas holding over 20 min before they said everything is done and that i will experience changes in my line for the day and they will sent sms confirming i did reciece my sms. On the first my contract was still the same so i called custemer care on the 2 July it was i guy that i spoke to over the phone i explained to him that i didn't recieced my minutes and my other phone caller id is off. My phone is on my mothers name i told him he must phone here to confirm the account like they usely do so he told me they are to busy the can't phone here i must go to here ant phone back. I explained to him that she is staying in the free state and i in guateng and that when i phoned in the said i was caller 1 in line. I ask to speak to a manneger so he told me they are all out or busy they can't help me. I ask for his name so i could right a complaint so the guy puts the phone down on my ear. I phoned again still was nimber 1 in line and he answered again and put phone down again. Second time my contracts was not done right in 2 months time. Vodacom is wasting people's time and money the service i get from them is pathetic and got 8 contracts with them. I want this sorted today or my contracts cancelled then i rather go to other service provider!!