Pathetic Sales Service - Vodacom

I ordered 2 IPhone SE 128GB (white) in Sept already. Upgraded 2 of my contracts. First agent "forgot" to activate my contracts. I had to phone 3 weeks later to inform I have not received any phones? Agent who assisted me then "activated" my contracts. I received 1 phone end Oct after it was confirmed i would receive both. Another call to them, i was informed IPhone SE is on back order. I was phoned by an agent 7 Nov to do an upgrade on my contract!? Totally confused. Agent told me if no phone is delivered before the 7th of a month the upgrade in cancelled & to be done again!? I confirmed details again. Stock would've been received 13 Nov, phoned today to find out if I'm going to receive my 2nd phone just to find out, the white is not available & the phone specs has changed!!?? I will now receive a IPhone SE 128GB, with a wireless charger & no earphones. I have to purchase wireless earphones myself. VODACOM, THIS IS NOT WHAT I ORDERED! YOU ARE PATHETIC! YOU ALSO UPGRADED ME ON ONE CONTRACT 1 MONTH EARLIER AND THE 3RD CONSULTANT ONLY TOLD ME ABOUT AN ADDITIONAL AMOUNT TO BE PAID. YOU ARE UNRELIABLE, GET YOUR SALES AGENTS TO HANDLE ISSUES AT HAND & DON'T LIE TO CLIENTS. I WANT AN ANSWER TOMORROW & I WANT THE CORRECT PHONE I ORIGINALLY ORDERED IN SEPT, IF NOT, YOU WILL PROVIDE ME WITH EARPHONES SUITABLE FOR THIS PHONE. Marlize Sterley