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Guestman M

1 reviews | Active since Dec 2011

16 Sept 2020, 13:31

Pathetic sales service

I get called by a Chanelle from Vodacom sales asking to speak to the account which is not me, she asked me the account holder's number and I tell her I'm not at liberty to give her that info due to so many ***** going on, while I'm busy talking she drops the call in my ear.

Vodacom I DEMAND AN APOLOGY DIRECTLY FROM THAT PERSON AND NO ONE ELSE, I come from a call centre and know that when you do something like that, it's means for a hearing or dismissal so I won't allow this left just like this.

If I do not hear from her within 24 working hours, I'm taking this further.

There are peopl out there that will fight for her job in this time so if she doesn't appreciate it, I suggest you give the job to someone else as we as reputable clients that helps hold up your name do not deserve this kind of behavior.

I repeat, I demand an apology form her within 24 hours or I take this further.

I don't know her surname but you are more than welcome to check who called me around 13:18pm

0
Replies (1)
Vodacom
Vodacom's reply16 Sept 2020, 13:56
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team