pathetic, rude service!

hi there,<br> <br> i had the misfortune of contacting your upgrade division roughly half an hour ago only to have the rudest person talk to me. it was very annoying and i did not appreciate it. she is in desperate need of soft skills. she spoke over me in a condescending manner, scolding, irritated and matter of factly tone , i am your customer and i demand professionalism, that type of tone and behaviour is completely unacceptable. i was querying the pre order process for the Z5, she practically shouted at me on the phone when i asked where to check on the website. absolutely disgusted with the behaviour. to make things worse when i asked for her name she dropped my call!! WTH!! <br> is this the type of nonsense i have to deal with from VODACOM??? i am absolutely gob smacked that you hire such people what ever happened to good ethics and customer satisfaction? do you not train these people? and this is your upgrade division i shudder to think what the normal call centre is like. <br> i want something done about this and i expect feedback asap or i will be taking this matter higher. her manager is supposedly sthembile mzazi.