Pathetic response and service

I am sick of complaining about the same issue that should have been resolved on my first complaint.

I have requested to remove banking details and pay cash. This was done on my and my wife's account however o. My wife's account they still debited whe. I have paid the I voice cash before the debit date. Now we being charged debit order rejection fee when my bill was paid before the time.

This is the 3rd time I'm trying to resolve this. My complain In the week was responded to by " I must Contact the accounts department as they can resolve this" the response was marked as private, was that done so that other clients cannot see the level of service you guys provide!

If this cannot be resolved this time around then I will raise my concerns with Icasa rather