IR
Ian R

1 reviews | Active since Jan 2018

07 Feb 2018, 13:25

Pathetic response

So Vodacom calls me after a few days in reply to a review I left here regarding lost data. The account is in my wife's name, so they needed to call her to confirm,promising they will call me back straight after. Guess who hasnt called me since...2 weeks later...? I see they now rep**** to my original complaint saying that the issue has been resolved. Well done Vodacom...well done... Shove your service...oh wait, you can't shove something that doesnt exist. Please do not EVER call me again for any marketing whatsoever...!

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Replies (1)
Vodacom
Vodacom's reply07 Feb 2018, 14:18
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,