Pathetic Repairs!!!!!!!!!!!!!

Its now almost 3 weeks after i booked my Samsung cellphone in for repairs at Vodacom.As its the second time i booked in the phone with very same problem,the guy promised me that they will handle it promptly.Well ,after about 3 weeks for the second time in 5 weeks,i think its REALLY PATHETIC of Vodacom taking so long.The first time they only updated the software,which was up to date in any case.I Told them if they cant fix it in 2 times of sended in,and taking 6 weeks to try????,i demand a exchange/new phone.I Pay for 20 years for 3 Cell contracts,and Vodacom treats you like DIRT!!!!!!,you taje my money every month up to date,but now i must beg for service,Vodacom are disgracefull.My very next move is to see lawyer and cancell all my contracts with immediate effect,and rather move to MTN!!!!!!!