1 reviews | Active since Nov 2016

24 Nov 2016, 12:11

Pathetic Really

<p>This is my second review - I have been waiting since the 13 October (date package arrived) to have my sim activated for a modem that was sold to me telephonically (convincing sales man, if only the call centre agents had the same vooma)... and every time I phone the system is down, and the call centre agent or teamleader will call me back. Really??? The worst is - I have to phone back every time.</p> <p>The service used to be on point, and now it is just shocking, is there a strike happening at Vodacom that we are not aware of? Or is there a #datamust fall war going on and they can't keep up?</p> <p>I would really appreciate it if someone could resolve the problem immediately - I do not want to paying for a service that I am not using as it is not active.</p>

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Replies (1)
Vodacom
Vodacom's reply24 Nov 2016, 12:53
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team