Pathetic. Quick to suspend but not to unsuspend

Contacted them 2 weeks ago to settle an account. Today i decided to waste R60 airtime,my time and last bitnof my patience....... Waiting for approximately 40min on line for 8 different occasions to try and settle account so i can upgrade my phone(which i wasnt going to do but current device broke) made payment eventually at a store to make sure its done today as no one could give me clear advice. After making payment and holding for another 20minutes,i eventually got through to a gentleman that told me even though i made oayment im basicall ******ed for today.....bare in mind yhe phone isnused for business