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Phuti M

1 reviews | Active since Jan 2021

19 Nov 2025, 19:17

Pathetic provider

*******, ******* AND ******* Their fibre is the most ******* you can find anywhere, their customer service is the pit. Their customer service is pathetic, you call and they say they will get back to you but they never their agents even give you their names but refuses to give their surname. They connect their fibre on Vuma lines and then when vuma has problems you get affected then when you call them they tell they have logged ticket with vuma and there is nothing more they can do for you so you must just wait until vuma sort you out, had to wait 2 weeks for my connection to be sorted and cant even cancel because im on their 24months contract so if I cancel they want 14K so I am stuck with them and their non existence pathetic services.

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Replies (2)
Vodacom
Vodacom's reply20 Nov 2025, 07:38
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
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Phuti M's update20 Nov 2025, 07:43
Reviewer Update
Don't come here with ur automated BS replies, call me how? Do you have my number?mxm