Pathetic pre-order system... Should be called back-order system...

I pre-ordered the iPhone 11 Pro 256 GB Space Grey online on an upgrade on the 20 September 2019 when pre-orders opened. My upgrade only got confirmed on 25 September 2019 with no further correspondence. When I decided to call and query the delay I was told that the phone was on back order.

Maybe somebody smarter than me can explain how a phone which showed as in stock when I did the pre-order (others showed as temporarily unavailable) has gone to being on back order with only the midnight green variant being available.

To make matters worse I've called numerous Vodacom outlets and they too tell me that they have no stock of these phones and that any upgrade done in store will have to be back ordered as well as they haven't received stock AT ALL with the consultant admitting that Vodacom have ****ed up this launch.

Vodacom have completely *****ed up this pre-order nonsense and local launch date but instead of informing their clients they have decided to remain silent. I find this level of service to be disgusting and I'm seriously considering taking my business elsewhere... I only have 3 months left on this contract in any event.