1 reviews | Active since Jan 2017

05 Apr 2017, 10:51

Pathetic post sales service

<p>Vodacom offered an uprade on my cellphone which was acquired online. As part of the upgrade a " free 10gb bundle" was offered in their catalogue. The delivery was seemless however vodacom's administration was and still is a collosal mess. I have spent 2 days speaking to 12 consultants telephonically who merrily passed me from pillar to post. Vodacom have also taken on the liberty of charging me for their "free 10gb " promotional bundle. </p> <p> </p> <p>I am now told that I need to call daily to unblock my line until they can get their problem resolved. Totally pathetic service!</p>

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Replies (1)
Vodacom
Vodacom's reply05 Apr 2017, 11:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team