Pathetic post sales service
<p>Vodacom offered an uprade on my cellphone which was acquired online. As part of the upgrade a " free 10gb bundle" was offered in their catalogue. The delivery was seemless however vodacom's administration was and still is a collosal mess. I have spent 2 days speaking to 12 consultants telephonically who merrily passed me from pillar to post. Vodacom have also taken on the liberty of charging me for their "free 10gb " promotional bundle. </p> <p> </p> <p>I am now told that I need to call daily to unblock my line until they can get their problem resolved. Totally pathetic service!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
