1 reviews | Active since Sept 2016
Pathetic poor service ever
<p>on the 5th of May 2016 i went to vodacom about my J500 phone screen. when i got thre i told the assistance that my phone might a screen insurance but she said i must pair for the screen repair i tried to tell her that it is impossible for me to pay i have a contract but still she gave me a quotation of R570.00 i took my phone back with me and now on 7 September i went back gain she did not check if i really have the screen insurance she gave me a quotation of R1484.00 this time after two days of i received an sms saying my phone screen expires today and i went back to vodacom she said is not her problem i should have told her that i have an insured screen when i said i tried but you didnt check she rep**** that their system doesnt show whether you have an insured screen or not i asked for her manager but the manager refused to come and see me because she is busy. when i ask what am i gonna do now she rep**** she doesnt know and is not her problem. my screen would have been fixed if did her job properly </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Poor service continues now the contract device imei number does not match with the sim number that they can't help because they made a mistake from the beginning with the sim and imei number how can that be my fault when I call the cellsure they give me too many different stories all I need is for Vodacom to get my screen fix since they were the 1 who refuse to check all my phone's details from the beginning. Why do I have to pay for the screen that was insured the moment I sent the device to the Vodacom repair wicc nelspruit.
Poor service continues now the contract device imei number does not match with the sim number that they can't help because they made a mistake from the beginning with the sim and imei number how can that be my fault when I call the cellsure they give me too many different stories all I need is for Vodacom to get my screen fix since they were the 1 who refuse to check all my phone's details from the beginning. Why do I have to pay for the screen that was insured the moment I sent the device to the Vodacom repair wicc nelspruit.