PATHETIC / POOR SERVICE

I am a customer of Vodacom for - + 20 years…

I have done my previous upgrades at the Horizon View Shopping Centre and normally without any issues.

This time it was the most unpleasant and embarrassing ever. My contact is due for an upgrade om 23 June 2019, or that is what I thought. I have done many premature upgrades before, even for my kids phones.

I have spoken to Daniel at the Horizon View Outlet on 06/06/2019 (09H45) telephone number ********** 201 and he confirmed that all is in order and that I can upgrade to a Samsung S10 and that my monthly premium will be R 948-99.

He then advised that he will order the phone and we agreed that I will come in on Saturday 08 June 2019 in order to finalize the upgrade.

Upon going to the shop on Saturday and ready to upgrade, the guy who’s helped me, in Daniels absence, as he was not working this Saturday, that there are still 3 instalments left on my current handset and should I then decided to take the S10, I then need to pay approximately R 1700 per month for 3 months in order to pay off my current handset. I cannot afford that - who can suddenly pay for 2.

Why was this not explained to me over the phone? How many clients are going to the outlets getting wool pulling over their eyes and wake up with a bang in the shop because now they must pay extra or cannot proceed with an upgrade,

The most embracing part of all was that I have promised my daughter that she can get my S8 on Saturday. You can only image the disappointment on her face when i told her that i could not proceed with an Upgrade because VODACOM is NOT telling their customers about fine print issues and rather Embrace them in a Shop where other customers are sitting next to you and looking at you as if you are a ******** because you still have not paid off your current hand set and now you want a new one. Even the so called manager of the shop is just standing there -- - uhhhhh sorry…..

I will then wait out till my contact expire and will then move away from Vodacom for good but first I want to take this higher . I am not the kind of person that you embarrass in front of strangers and your only response is SORRY….

A very Unhappy Customer