Pathetic performance of Vodacom service and customer interaction

Item: Vodacom
Rating: 1
Author: Victor B

Ticket nr A2-FIOT-23NTL - What a pathetic and exhausting procedure.... This has now been more than 5 months since my initial complaint to Vodacom and 3 weeks since starting to vent on Social Media. Vodacom just seems to give a damn about customer service and not care whatsoever to resolve the complaint and shoddy service that we have from them... Really taking a big business NO CARE attitude

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Replies (1)

Vodacom's replyOfficial

04 Jul 2019, 08:27

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply04 Jul 2019, 08:27

Official