GL
Good L

1 reviews | Active since Jan 2019

13 Jan 2019, 11:09

Pathetic people representing such a big company.

This is the worst customer service orientated company i have ever come across. I have been speaking to several people all are confused and all give you contrary answers. I spoke to Cashias, Selvin, Kleanjie, very sad to see these people represent a big organizing that is not customer eccentric. My contract was cancelled legally, then they tell me that for every month you dont pay ,your contract gets added another month on extension this is preposterous, that these big companies can abuse the customer protection acts. Selvin confirmed on voice in November that my account was cancelled and converted to prepaid as this is what i wanted, But told me that he will only cancel if i take a R49, top up, i told him No, just cancel and convert to prepaid. He confirmed that it was, and repeated, confirmed that, Thats what they save recordings for. All to find out today i was sent a bill of over R1000.00 wher my contract. i called today, couldn't even here this Kleintjie guy , with his music full blast in the back,

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Replies (6)
Vodacom
Vodacom's reply13 Jan 2019, 11:25
Official
 
Dear Customer, 
Thank you for making us aware of your query. 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
***Please note*** Beware of phishing ****s. 
Vodacom will not contact you via WhatsApp to request your personal details 
Regards, 
Vodacom Consumer Website Team 
GL
Good L's update13 Jan 2019, 17:08
Reviewer Update
Im sorry to say but they will never do this, this was promised by Cashias who told me that Selvin will call me back and confirm that my account was closed. ( this happened months ago when th account balance was zero ) They also promised that i will not get and invoice again. He also confirmed that he can see that i spoke to Selvin before him , to date Selvin has never called me back, I further begged Cashias to send me an email relating to all that he an i spoke so there is record, he agreed this will be done, to date no email received. I then called and spoke to a senior team leader or supervisor, and relented this to her also, she also promised to resole and send me a copy of my recordings with Selvin, to date she also has not got back to me. These call center people are all so rude . I challenge vodacom make anonymous calls with the presence of pretending to be an irritate customer, you will see for yourself, and I guarantee you will be shocked!
Vodacom
Vodacom's reply14 Jan 2019, 09:52
Official
 
Dear Customer, 
 
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. 
 
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. 
 
Regards 
 
Consumer Website Team 
GL
Good L's update15 Jan 2019, 14:05
Reviewer Update
i cant believe that you want me to call the call center and start the same process all over again. Just goes to show
GL
Good L's update28 Jan 2019, 18:17
Reviewer Update
Nothing has happened ever since?
GL
Good L's update04 Feb 2019, 11:56
Reviewer Update
Still nothing- can you gys please have the decency to get back to me, can cancell my account