Pathetic Pathetic service from Vodacom!!!

I "upgraded" my contract sometime in September with Vodacom as my previous contract expired. In October I logged a call with Vodacom informing them about the fact that the lady who sold me the upgrade did not make correct statements on my daily charges that I am experiencing. She said for example that i will pay 50c per minute from Vodacom to Vodacom, this was obviously not the case. In that call, the operator asked me if I want to cancel this contract upon which I rep****: "NO, I want someone to phone me and provide the correct contract charge details for me to see if this contract will still be worthwhile". Come the 1 November me and my wife drive around in cape town using maps etc when I receive an SMS telling me that my airtime is basically finished due to out of bundle data, that is impossible though due to the fact that I have a reoccurring data bundle on my contract and it was supposed to renew on the date. When I phone Vodacom I find out that they cancelled my contract without my knowledge and just moved me to prepaid. I spent an hour with Vodacom on the phone trying to figure out what happened without any progress, but with a promise that they will get back to me. That obviously did not happen. So a week later I phone them back (i had to wait a week because when I phone in Vodacom tells me that it can take up to 7 days for an issue to be resolved) and once again try to raise the issue (another +- hour call). Once again I do not receive an answer as the only people that can answer my question are in the "back office" and do not talk to clients directly, but once again they assure me they sent them an email with a request to call me to sort out the issue. A few moments after that I receive an SMS telling me that my contract was re-initiated (once again without my knowledge). The only problem is that the contract that they re-initiated was not the agreed upon contract in September. Ontop of that, because they only initiated the contract mid month i receive a pro rate amount of my airtime, BUT i have to pay full contract fees for the month. I've spent a few weeks now trying to resolve the vodacom circus and spent many hours on the phone with various operators, many of whom when I explained my situation they put me on hold and just leave the phone. This happened again today and luckily her college was willing to provide me with her name...Nozibele Xatasi. Throughout this time i was reffered to various people, one of which was Phillip Maluleka as he is apparently the Manager at Department Deals Admin. They sent him a few emails requesting to phone me to resolve the issue without any feedback. To this date, I still have not received an answer why, the issue regarding them overcharging me has not been dealt with, the fact that they cost me money when I was using out of bundle data without my knowledge was not dealt with. I've asked to at least activate my caller identity again as I receive calls from colleagues and business associates that I cannot call back when I miss a call due to the fact that I do not know who called me. They have wasted my time and money and they could not care less.