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Urvasi P

1 reviews | Active since May 2021

18 May 2021, 19:09

Pathetic Pathetic Service

I have had no fibre since the last 6 days!! I have followed up several times and spent hours on calls ... Vodacom has broken their 72 hours turnaround time for problem resolution. I am very very frustrated. I work from home and haven’t been able to earn an income for the last 6 days. Nobody seems to be able to solve the issue????? Why. These people are charging for fibre but can’t deliver a service There is a Team leader called Olga Dorasamy that has been sitting with my query and never responds to my emails !!!!! Promises to comes back to me My ticket number is

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Replies (1)
Vodacom
Vodacom's reply18 May 2021, 20:57
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team