Pathetic Pathetic Pathetic!!!!!!

I stopped my debit order about 2 years ago, and paid via EFT until end of May 2017.

At the end of May 2017 I called to set up my debit order again, but with different banking details (since the old account is closed, and I opened a new one). WHICH I GAVE AND THEY CONFIRMED!

The debit order then went through on my OLD ACCOUNT. I called to find out what is going on, and I ONCE AGAIN gave my new banking details.

On the 14th it was AGAIN deducted on my OLD ACCOUNT, which no longer exists! Therefore it did not go through!

I then called again and they told me to make a payment via EFT, since they will not be able to try and deduct again.

When I got my Vodacom account, I was very surprised to see that I paid R100 for each time the debit order did not go through. WHICH WAS NOT MY FAULT!!!!

I have called SIX times to rectify this!!! SIX TIMES!!! And I am now GATVOL!! This happened in May, and we are in AUGUST!!

The last time I called they even gave me a reference nr and told me it would be sorted out by the 4th of August.

I called AGAIN today, and ONCE AGAIN no one new what I was talking about!!! Not even my reference number could help me!!!

Yes, it is only R200, but it is MY R200!!

Fix your mistake!!!