Pathetic Pathetic online service

What on earth are vodacom online doing on behalf of vodacom as a whole? Talk of incompetency and inconsistency at its best...then talk of this section. I really wonder if they have managers who can foresee what those representing their brand is doing.

It started off on the 5th of AUGUST 2024 when i spoke to one Kelvin Khumalo who assisted me to the best of his abilities.I was calling and checking the progress of my application every after two working days. I kept on hoping for days and weeks to come till it was a month to months to come without success till in October it was approved and sent to my home via skynet.

Just like the struggle i had in the approval , there was a huge setback as the courier company failed to deliver because of fictitious reasons. SKYNET to be precise. They claimed I wasn't reachable yet I just attended a 2hr meeting with phones off.Dpes everything you do need to stop because you have an order coming? Why can't a reputable courier company communicate properly in time?

The parcel was sent back to vodacom besides frantic efforts to trace and collect for myself.

Horror then started in October when they said they have to cancel off that first contract . I followed everything they wanted and they told me I had submitted wrong documents at first!!! How was I even approved at first????

Then there is one supervisor(Kerryn) who said they can help me. From mid October till this present day I have been told stories.They rarely call you back.was told lots of reasons like we are failing to cancel the last contract you took(the one that never arrived). I have since lost hope because to record have spoken to more than 30 consultants at different times explaining the same things.

What does vodacom online represent ? Is it legitimate section of vodacom ? Are they tired of their work? Do they know and value time ? Is working from home making them *********** without proper supervision?

I had always believed and known vodacom as a premium brand and best but I now doubt my conviction.

4 months to 5 months just being tossed at without anything tangible!!! Had hoped to get a good deal within a respectable time.

Disappointing to say the least!