Pathetic, Pathetic!!!!!!!!!!!!!!!!!!!

I ********** -6....This account use to belong to my late wife. I have been trying to get Vodacom legal to give me a final account for 4 months now without success. They just keep on replying to my emails with a reference number but no FINAL ACCOUNT as I asked for!!!!There is no other way (found that out after 100 000 calls to customer service) to get hold of legal department other than by mail but if they not giving info then what am I suppose to do!!!!!!!!!!!!This is Pathetic!!!!!!!!!!!!!!!!!!!!!!! CAN YOU GIVE ME A FINAL SETTLEMENT ON MY LATE WIFE`S ACCOUNT VODACOM OR DO I HAVE TO BEG YOU FOR IT AS I CANNOT SETTLE HER ESTATE WITHOUT YOUR COOPERATION!!!!!!!!!!!!!!!!!!!!!!!This is emotionally draining as you gladly scooped her money over the years but when we need your assistance you go all 007 on people!!!!!!!!!!!!!!