pathetic online upgrade experience

<p>I was told to upgrade my phone with Vodacom on line as it was so simple and easy. what a joke! After upgrading on the 14/03 I started trying to follow up on th 16th but kep on having to hang up due to being so busy at work and there being no on line place to track my order. I eventually got hold of some one on Friday,the 17th who told me they had been trying to get hold of me on a number that i have never had. I told the consultant that i would not be at work on the Monday,the 20th so they couldnt deliver that day but after following up again today and being redirected from after sales service to ,upgrades to online service and being cut off twice and having to re-explain my story each time,i discovered that they in fact tried to deliver on Monday,the 20th and my phone has now been returned to the warehouse and i will have to re-apply and do the whole process over again once they have booked it back in. I can't belive a company that deals in data and cell phones is so unbelievabley difficult to contact with so little detail on what dept to contact on their website! Pathetic service.</p>