SD
Shelley D
1 reviews | Active since May 2020
26 May 2020, 09:30
Pathetic online service
I app**** for a contract online on the 8th of May, I was told I will receive my phone within 3 to 5 days. I had to phone after a week only to be told several stories and after sendimng a very "nice "email I received delivery details. Then I noticed the email had the incorrect delivery address and phone number, I had to phone vodacom numerous times to change this however it was not done and now Ram has sent the parcel back. Why do you make things so difficult, if you can't help me then cancel this now!
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Vodacom's replyOfficial
26 May 2020, 10:54Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 May 2020, 10:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SD
Shelley D's updateReviewer Update
29 May 2020, 08:32Thanks for your useless standard response. No one has bothered to contact me !!!!!
SD
Shelley D's update29 May 2020, 08:32
Reviewer Update
Thanks for your useless standard response. No one has bothered to contact me !!!!!