Hellopeter
Share Your Experience
SB
Sharifa B

1 reviews | Active since Nov 2017

28 Nov 2020, 17:25

Pathetic Online Service.. Avoid at all costs

I have made an online application for a Samsung A11 with the watch free on the 18th November I have received an email stating the application has been received and approved. I had to mail documents and I am still waiting. The social media is very responsive but no definite answers. I want to cancel it because I CANNOT wait this long. It's absolutely pathetic.. The service is so weak. I mean seriously. TELKOM has a similar deal where I can walk in and walk out with my item. I don't want it anymore.. I just want it canceled. All I get the whole time is that they working around the clock to resolve the issue. I did not even know that there is an issue. It's really pathetic. More than two work and vodacom itself hasn't had the decency to contact me at all..

Totally weak service.

0
Replies (2)
Vodacom
Vodacom's reply29 Nov 2020, 08:42
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
SB
Sharifa B's update30 Nov 2020, 20:25
Reviewer Update
So another day went pass and still no feedback. Can u please tell me how do I cancel this thing. This is really pathetic. You have no regard for your customers. U have a serious lack of communication skills.

I do not want to proceed with this application so can someone please just tell me how do I go about canceling this application. This is totally pathetic and absurd.