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Elizabeth D

1 reviews | Active since Oct 2013

13 Jul 2016, 05:26

PATHETIC! One star is too much for them.

<p>After numerous phone calls and e-mails in connection with my debit order that did not went off on the 25th of June I went to FNB on Friday the 8th of July. Somebody by the name of Louigi from Vodacom's office assured me that the debit order for the same amount WILL NOT go off from my bank account. Well, he ****. The debit order went off from my bank account this morning. I NEVER ask them to stop my debit order. It was a mission to get it through to them that the debit order DID not go off from my bank account. Now they are costing me money. And I send the proof of payment by e-mail as well as by fax. But it seems to me they all are in coma at vodacom.</p>

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Replies (1)
Vodacom
Vodacom's reply13 Jul 2016, 05:43
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team