Pathetic OBF service

<p>I got the new Sony Xperia XZ. 4 days later I took the phone back because the camera had a spot, obviously a factory fault. Today I phoned to find out whats going on and I was informed that there are marks on the back cover.... (the back cover is very sensitive and can find no back covers for the phone as yet) so as a result they do not see the spot on the camera as a factory fault and the phone will have to be sent in for repairs. So I am paying for a faulty phone......Ive been a Vodacom client for many years and this is the first time Im am feeling so disappointed.</p>