BB
Belinda B

1 reviews | Active since Aug 2014

05 Sept 2016, 09:28

PATHETIC - NOW MY OLD SIM & NEW SIM CARDS DON'T WOR****!!!

<p>I upgraded telephonically on 25 Aug, received my new phone and sim the next day, great....but this is where the good news ended...I called in to do a sim swop, as the Huawei P9lite takes a micro sim which was delivered with the phone. After spending 2 days solid on the phone, and an hour in the qeue at a Vodashop, my old sim card has now been disabled, and my new sim card doesn't register in my phone... I NEED THIS SORTED OUT TODAY!!!!!!!</p>

0
Replies (1)
Vodacom
Vodacom's reply05 Sept 2016, 10:06
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team