tR
tracey R

1 reviews | Active since Aug 2016

19 Dec 2020, 14:06

PATHETIC NON SERVICE SHOULD BE VODACOMS SLOGAN

Third review here for this service provider and it is becoming shockingly obvious that mediocre is what we will have to become accustomed to. So I'm basically just writing this to make more people aware of the absolute disregard has for me as their client. What will happen now is that I will get an email to say congratulations vodacom has responded. That will be the end. My account since mid September this year is still messed up. When I query via email I get the same generic response. An SR number which specifies your query and a zero response in between. The next email will be to say your query is now closed. I've probably got about 12 SR numbers. The last dated 17th November SR*** was now responded with your query has been closed. It's the 19th of December. More than a month later with absolute no call email sms or any communication but they've now closed this query. Pathetic horrible disservice IS VODACOM

0
Replies (2)
Vodacom
Vodacom's reply20 Dec 2020, 10:11
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
tR
tracey R's update29 Dec 2020, 11:22
Reviewer Update
Good day vodacom.

Your due course is on 2020 still or shall I just wait for you to grace me with an update