Pathetic non-existing service from VODACOM

On Tuesday 22 January I complained about the lack of service from Vodacom Fibre, they then rep**** the next day stating I needed to pay a cancelation fee, which they neglected to tell me since July 2018, to release my ONT in order to proceed with my fibre order from another service provider. I paid the amount immediately in order to get this sorted. Now 2 days have passed without any response from them. I tried calling customer service multiple times and only get a message stating that all lines are busy. I've mailed and nobody rep****. So I'm once again here to complain about the absolutely atrocious lack of service from Vodacom. Please resolve this issue TODAY.