PATHETIC NON-EXISTENT SERVICE FOR A NEW ORDER

I placed an online order on Sunday and although I received a sms saying it had been received and is pending, I haven't heard anything since Monday. Someone was supposed to contact me within 24 hours to conclude the order! Now I've been trying to phone them and keep getting palmed off onto Tobi, the BOT, who does not offer me the option that I need. I then pressed another option to actually speak to a human BUT she didn't even say anything to me, seemed to try and transfer me or cut me off, but then came back and said absolutely nothing!!! SHOCKING SERVICE so now I want someone to contact me immediately to sort this out or tell me how to CANCEL this order. Get your act together Vodacom-online or don't offer something that you cannot deliver on.