pathetic non existent service by vodacom

I requested a slightly earlier upgrade based on a really good upgrade deal, I spoke to a lady who said she will escalate it and I will get feedback, no feedback was received and I lost out on the deal, i fought with vodacom but to no avail, during my fight with vodacom I spoke to Luyanda who offered me a sim only deal which was also a reasonable deal, I told him to hold on as I wanted the initial deal that I was caused to lose out on, he did not disclose any ts&cs nor did he disclose a cutoff time for the deal. Realising I was getting nowhere with vodacom I opted to go with the deal offered to me by Luyanda, lo and behold I get told the deal is no longer on the system and I wont be able to get that deal, I was then referred to the "escalations" department and spoke to Nobunto who said it takes 24-72 hours to get feedback, 72 hours has passed and still no feedback. I've spoke to numerous agents and managers (see names below) and no one has been able to assist. I have realised that vodacoms call centre is outsourced and it explains the total lack of service, I called the escalations department today on *** and its actually a rewards department, on the voice prompt it gives the option for vodacom or mtn clients, I spoke to a Razeena Hoosein who initially said that management has knocked off at 5pm, now I wonder how vodacom could allow a call centre to run unsupervised, after arguing with Razeena she said she will get someone to assist me, next thing I know I'm being transferred to the rate my service voice prompt meaning she just got rid of my call. I want my deal honoured, I want someone from senior management at Vodacom to call so we can get my issue resolved, I donot want an automated email response that I had received on my last complaint. I wonder if Mr Shameel Joosub is aware of the totally useless and *********** people working/representing his institution totally useless people I have spoken to Vodacom thus far Jamie (manager) Basheer (manager) Keano Atish Kayleen Razeen Hoosen Luyanda Mthokozisi Biyela Nobunto Amsha (manager)