Pathetic - no service, *********** staff

https://www.hellopeter.com/vodacom/reviews/unable-to-sort-out-my-account-in-2-months- **********

https://www.hellopeter.com/vodacom/reviews/online-upgrade-do-not-do-this-ever- **********

Hello again Vodacom,

I am so fed-up with trying to phone in and sort this problem out, your support staff are rude and ***********. Do they even go for service support training. They don't have a clue what's going on and are unwilling to listen. And before you can finish your explanation you get transferred to another department.

Ok so lets recap: Upgraded my wife's contract in July - you made the mistake of upgrading my contract (which wasn't due for an upgrade till 2018). You had to come and fetch the phone to reverse the upgrade. You collected the phone with a sim and sd card, and it took you more than 2 weeks to return the phone yesterday without my wifes's sd card. (which is now lost)

Now what I don't understand is why my contract is still showing as upgraded and my wife still isn't on her new contract. She still cant phone as she has no data, which should be as the original upgrade order nr ********** - Smart s with 500mb and 200min.

If I log on to your website it shows that I can now only upgrade in 2019, so you have still not fixed your problem.

I wish I could rate you no stars, but it seems that 1 is the minimum.

Do you have any managers or anyone in your company that can sort this problem out, because it would seem that you don't, as they either don't understand the issue or they are just not willing to make it their problem.

I think that I have spent more than 24 hours phoning in and holding on for your customer care, I have also gone to the somerset mall 3 times to sort it out there, but they can't or wont help.

And again you don't have to post your silly automated reply to my message, you don't read the reviews anyway. I would be really surprised if I get a real reply to my review!!