Pathetic. No help
When are you going to resolve my query? This is pathetic. April has started I have sent several emails verifying me info and yet you have not removed the 5gb that I did not want or need. I want to be called or I am escalating this. I am also not paying for something I am not using as I have fiber. Your service is pathetic
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Replies (3)
Vodacom's replyOfficial
02 Apr 2020, 14:31 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Apr 2020, 14:31
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
02 Apr 2020, 15:02Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we have responded via email.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply02 Apr 2020, 15:02
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we have responded via email.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
's updateReviewer Update
02 Apr 2020, 16:13Your reply was days after I sent my details just to tell me i have to send more details. What nonsense is this. I sent everything and I am not responding with anything else except you damn removing the 5gb from my contract IMMEDIATELY. I’m getting aggravated because you only bother to give generic replies when I do a review. I want to be called NOW. This is going on for too long and billing me for stuff I do not want because your agents are ***** and giving wrong information. False advertising and direct marketing. My account is is prelegal but you can add stuff to my line. I’m taking you further for putting me in a worse financial position also if you do not remove what I’ve told you to several damn times
's update02 Apr 2020, 16:13
Reviewer Update
Your reply was days after I sent my details just to tell me i have to send more details. What nonsense is this. I sent everything and I am not responding with anything else except you damn removing the 5gb from my contract IMMEDIATELY. I’m getting aggravated because you only bother to give generic replies when I do a review. I want to be called NOW. This is going on for too long and billing me for stuff I do not want because your agents are ***** and giving wrong information. False advertising and direct marketing. My account is is prelegal but you can add stuff to my line. I’m taking you further for putting me in a worse financial position also if you do not remove what I’ve told you to several damn times