Pathetic network

<p>I have 3 contracts with Vodacom 1 of which is a laptop. The laptop has been giving me issues for months despite being from 1vodacom to incredible connection and back and forth with no help was told to contact dell which I did and then couldn't be helped without being charged without the slip even despite sending them a copy of my contract agreement. </p> <p> </p> <p>Nevertheless the 1year warranty has just about expired and I sit with a laptop which does.not work as the motherboard has crashed and costs the price of an actual new laptop to replace. </p> <p> </p> <p>My question I has been posing to Vodacom at different branches and basically been told that there is nothing they can do about it. I have to.mow pay.for the remaining year on my contact but I have no laptop to use and Vodacom refusees.to take any responsibility just that I have to pay whether it's broken or not.</p> <p> </p> <p>Is there no new laws with regards to the new consumer protection act?!??</p> <p>And why can Vodacom not help me and expect me to pay for something which.cannot even be fixed.</p> <p> </p> <p>I am disgusted at the service I have received as I hold 3contracts with them not just one. </p> <p> </p> <p>Hopefully somebody can give some insight into this as I will he logging a formal complaint with the consumer act/ombudsman as I feel completely cheated I will glady pay for something that WORKS not for a broken laptop.</p>