CE
Chonise E
1 reviews | Active since Dec 2020
01 Dec 2020, 07:52
Pathetic Network
I am terribly disgusted with the service from Vodacom. I've been a client for many years even with all the Network issues. I loaded a data bundle last night and you guys deducted the money from my bank account and it's still not reflecting.
Furthermore I cannot get through to your contact centre because there is no network! I am seriously thinking of leaving the Network because its damn useless. Not once did I ever complain but guys when a person really needs the data to get home you decide not to load it.
I expect someone to respond to this no later by COB today!
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Replies (2)
Vodacom's replyOfficial
01 Dec 2020, 09:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Dec 2020, 09:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CE
Chonise E's updateReviewer Update
01 Dec 2020, 18:35Really, still waiting for a consultant to contact me. *****ing my money. It's almost 24 hours since I loaded data with my bank card and nothing is reflecting except for a negative balance on my bank account. Useless pathetic service for such a big telecom company as yourself. You have no consideration whatsoever for your customers.
CE
Chonise E's update01 Dec 2020, 18:35
Reviewer Update
Really, still waiting for a consultant to contact me. *****ing my money. It's almost 24 hours since I loaded data with my bank card and nothing is reflecting except for a negative balance on my bank account. Useless pathetic service for such a big telecom company as yourself. You have no consideration whatsoever for your customers.