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Thavan M
1 reviews | Active since Oct 2011
03 Mar 2022, 14:04
Pathetic mobile data speeds not sorted out
From the time I bought this last year, I often have speeds under 1Mbps so cannot stream without interruptions.
I received 2 calls that promised a call from a network technician BUT am still waiting... It's months now and I still have an open request on the App from a month ago although I reported this last year.
I should NOT HAVE CANCELLED RAIN 5G for this PATHETIC SERVICE and CUSTOMER SUPPORT.
RAIN gave me a FREE BOOSTER when I had 4G issues and upgraded me to 5G at the price of 4G.... THATS GREAT SERVICE.
It seems that Vodacom only takes hellopeter complaints seriously.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
03 Mar 2022, 14:41 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Mar 2022, 14:41
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
TM
Thavan M's updateReviewer Update
03 Mar 2022, 17:28Same old... Same old.
FIX THE PROBLEM or ESCALATE TO ENGINEERING HEAD
FIX THE PROBLEM or ESCALATE TO ENGINEERING HEAD
TM
Thavan M's update03 Mar 2022, 17:28
Reviewer Update
Same old... Same old.
FIX THE PROBLEM or ESCALATE TO ENGINEERING HEAD
FIX THE PROBLEM or ESCALATE TO ENGINEERING HEAD
TM
Thavan M's updateReviewer Update
06 Mar 2022, 11:20HOW CAN YOU CLOSE AN UNRESOLVED ISSUE?
Thank you for your support. Your query with ref number *** has been closed. Visit www.vodacom.co.za/help from your PC or cellphone. Thank you, Vodacom
Thank you for your support. Your query with ref number *** has been closed. Visit www.vodacom.co.za/help from your PC or cellphone. Thank you, Vodacom
TM
Thavan M's update06 Mar 2022, 11:20
Reviewer Update
HOW CAN YOU CLOSE AN UNRESOLVED ISSUE?
Thank you for your support. Your query with ref number *** has been closed. Visit www.vodacom.co.za/help from your PC or cellphone. Thank you, Vodacom
Thank you for your support. Your query with ref number *** has been closed. Visit www.vodacom.co.za/help from your PC or cellphone. Thank you, Vodacom