ZM
Zwivhuya M

1 reviews | Active since Sept 2020

01 Apr 2023, 10:09

Pathetic ****mers

Vodacom is just unprofessional when it comes to putting their customers first. They are ****mers. The last 800gb (400gb anytime + 400gb night) contract for Black Friday was trash. Had to cancel it not because of choice but because it wasn’t working. Been having issues ever since opening a contract with them. It was cancelled way back in February but yesterday they debited around R1400 from the account whereas the contract was already cancelled because it was not working. I even wonder why they had the audacity to do that after the contract was being paid for even when it wasn’t working because they promised to fix their fault which they couldn’t do. What’s even worse is that at the time the contract was debiting, it was R260 not it went up to R1400 even after they said it was cancelled. They are ****mers ****ming people of their hard earned cash. Please help. These people just think because they are a big corporate they can get away with anything. To anyone who is thinking of opening a contract with Vodacom, DONT.

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Replies (1)
Vodacom
Vodacom's reply01 Apr 2023, 11:16
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team