Pathetic Management

I have a cell phone contract on my name but the company I worked for paid the bill so it is a care account. I have since left the company and I have been batteling since to have this bill transferred to my name in order for me to pay the bill and not the company. I got permission to do so from the company I have given all the documents to the vodashop and they have not been able to assist me since! The manager is useless he makes promises and then when I go back to the shop he hides!! My portfolio needs to be lifted in order for me to have this bill now transferred to my name. But the acquisitions department has also been holding up this transfer! Can someone please help me I have now had enough of this!!!!!!