Pathetic Management

I wish to complain about a "****" that was perpetrated against me by a Vodacom Rewards consultant who told me I was entitled to a FREE router and 500Mb FREE data because "I was such a good Vodacom customer". SIC!!!! She then obviously added two line upgrades to my existing agreement without my authorization. This took place on the 20th July 2017 and at the end of July when I enquired about the additional amount on my contracted amount I was told that they would rectify the problem. This has to date 12th October 2017 NOT happened. In typical marketing parlance I have told dozens of people about the pathetic service dished out by Vodacom. In doing so, I uncovered many other instances of poor service experienced by Vodacom customers. Some took up to six months to sort out. This is TOTALLY unacceptable from such a huge company. I do not blame the employees (except the con artist) for this shocking service but I blame the Vodacom management who obviously hide behind their Call Centre consultants. I even have my doubts if this scathing letter will have any effect on them because I suspect they are totally in the dark as to what is happening at Ground Zero. Yours faithfully, George Joubert