JN
Justine N
1 reviews | Active since Dec 2013
06 May 2019, 12:20
PAthetic lies and lies and lies and lies
My fiance and i went to upgrade herphone at Wonderboon Junction Vodacom. We ordered the Huawei Gt Active and was told it would be there Thursday 2 May. I have contacted the store about 50 times since Thursday and everytime there is a different story about the watch. Now today im told nobody has stock. Why the hell would you tell me it will take a day and then 4 days later no one has stock. Im tired of VODACOM and their *** promises. you say things but never deliver. I want my watch today or swop it for a Samsung im gatvol of waiting. Cell C would have given it to me the next day but no the ***** i am ,i chose you as im LOyal, well Loyal no MORE.
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Replies (2)
Vodacom's replyOfficial
06 May 2019, 14:21Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply06 May 2019, 14:21
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
06 May 2019, 15:14Dear Justine,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Vodacom's reply06 May 2019, 15:14
Official
Dear Justine,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team