1 reviews | Active since Jun 2009
Pathetic *****
Since March I have been contacting vodacom till today no response no calls whatsoever but they respond to the queries as a consultant will call you back I asked a question regarding the airtime advance no response has been received vodacom is in breach of their terms and conditions in this regard... What is the maximum number of advances allowed and for which cycle, why can't I use airtime advance even though I have a positive balance in which I can borrow
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Good day
We regret taking note of your experience.
Please visit our site for all the terms regarding this service.
http://www.vodacom.co.za/vodacom/terms/airtime-advance-terms-and-conditions
We note that this matter has been addressed; we have loaded some airtime as a once off goodwill for the frustration that this matter has caused.
Kind regards
Moddy
Best regards,
Good day
We regret taking note of your experience.
Please visit our site for all the terms regarding this service.
http://www.vodacom.co.za/vodacom/terms/airtime-advance-terms-and-conditions
We note that this matter has been addressed; we have loaded some airtime as a once off goodwill for the frustration that this matter has caused.
Kind regards
Moddy
Best regards,